Exclusively Focused on Supporting You

To continue our commitment to our loyal customers, we have established a dedicated support organization with an exclusive focus on supporting and servicing the Plastic and Reconstructive Surgery (PRS) specialty.

To place an order


Hours of operation
8:15am – 6:00pm (EST)

Next Day Service
Before 2PM EST, orders can be emailed or called in
After 2PM EST, orders must be called in

Order cut-off for Next Day Shipping is 4:00PM EST

To pay a bill

Pay by credit card
Email CC.Processing@bd.com
Add “GalaFLEX” and Invoice Number to Subject Line
Include the total amount to be charged to card

Pay by check
Make Check Payable to C.R. Bard, INC
Include Invoice Number on Memo Line
Mail Check to C.R. Bard, Inc
P.O BOX 75767 Charlotte, NC 28275

Pay by ACH
Wells Fargo Bank Account Name:
C.R. Bard Inc.
ABA NUMBER: 121000248

PRS Billing Liaison
Contact your PRS Billing liaison for all billing/credit related inquiries

833.342.2073 (opt 2)

To reach your dedicated PRS Customer Success Navigator

Call or text for: technical product inquiries, product literature requests, new account initiation, urgent order fulfillment, and product returns

Find Your Navigator


To ask a medical question

For clinical inquiries and urgent questions


This team provides support 24 hours/365 days